Privacy Policy | Flei AI

1. Who We Are

Flei AI ("Flei", "we", "us", or "our") operates the website flei.ai and provides an AI-powered video ad generation platform for eCommerce brands. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

Account information: Name, email address, and password when you register.
Payment information: Billing details processed securely through our payment providers (PayPal, Braintree). We do not store full card numbers.
Content you provide: Product URLs, prompts, uploaded images, and any content you submit to generate videos.
Usage data: Pages visited, features used, video generation history, and error logs.
Device and browser data: IP address, browser type, operating system, and referral source collected automatically.

3. How We Use Your Information

Provide, operate, and improve the Flei AI platform.
Process payments and manage your credit balance.
Send transactional emails (account verification, payment receipts, generation status).
Respond to support requests.
Detect fraud, abuse, and security threats.
Comply with legal obligations.

We do not sell your personal information to third parties.

4. AI-Generated Content

Product URLs and prompts you submit are processed by third-party AI APIs (including OpenAI and Replicate) to generate videos. These providers have their own privacy policies. We do not use your submitted content to train our own models. Generated videos are stored securely on Amazon S3 and are accessible only through your authenticated account.

5. Cookies

We use essential cookies to maintain your login session (JWT tokens stored in secure cookies). We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings, but this will prevent you from staying logged in.

6. Data Sharing

We share your data only with:

Payment processors: PayPal and Braintree for transaction processing.
AI providers: OpenAI and Replicate for content generation.
Cloud infrastructure: Amazon Web Services (S3, Lambda) for video storage and rendering.
Email: SendGrid for transactional emails.
Legal requirements: When required by law or to protect our rights.

7. Data Retention

We retain your account data for as long as your account is active. Generated videos are stored for 12 months from creation. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate data.
Request deletion of your data.
Object to processing or request restriction.
Data portability (receive your data in a structured format).

To exercise these rights, email us at privacy@flei.ai.

9. Security

We use industry-standard security measures including HTTPS, JWT-based authentication, encrypted storage, and access controls. No system is 100% secure — if you discover a security issue, please contact us at security@flei.ai.

10. Children

Flei AI is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users by email for material changes. Continued use of Flei AI after changes take effect constitutes acceptance of the updated policy.

12. Contact

For privacy-related questions, contact us at privacy@flei.ai.